Cyrano.ai is Committed to
Protecting Your Information

We at Cyrano understand the value and importance of conversations, and we make you a promise to keep your information and data absolutely private and secure.

In addition to our diligent efforts to enforce technical security, an important part of that promise is our commitment to transparency. Transparency in what information we have and transparency in how we protect it. This page aims at answering any of your privacy and security questions. You should also review our Privacy Policy and Terms of Service.

Cyrano's data privacy and security practices have been independently reviewed and tested by Nylas (SOC2, GDPR, CCPA, HIPAA, FINRA authorized) and Leviathan Security (threat testing, penetration testing, security audit, code review) to make sure that your data is always private and protected.

If you have any other questions, please don’t hesitate to contact us directly.

You might have reached this page at the request of a colleague who has asked for approval to use Cyrano Navigate. 

Cyrano Navigate analyzes conversations and provides information and advice to users about the people they’re in communication with. Our analysis uses our patented neurolinguistic technology that looks at words people use in conversation.

We offer integrations to a number of conversational platforms, including email systems like Gmail and Microsoft 365. For a list of the platforms we currently support, visit our Navigate Integrations page.

When you create an account in Navigate, we collect Personally Identifiable Information (PII) from you, including name, email address, and phone number. 

Additionally, when you create an account or authorize our access to a platform, we index conversational data from that platform. If that platform is Gmail, for example, we index email conversations from your inbox and continue to index those emails while your account is active.

As we index conversations, we encrypt the conversations themselves and the PII of those participating in the conversation.

We use OAuth to request authorization to their platform accounts from users. This means that we never see your account passwords and you have the ability to turn off our access at any time.

The information we have access to is different for each platform we integrate with. Whenever available, we request the lowest level of permission that allows us to provide our service. In the case of email, calendar and contacts, we request read-only access. Details about the level of authorization we require for each platform can be found on our Integrations page.

In the case of email, calendar, and contacts, we integrate with Nylas who provides a secure common API across multiple vendors. See Nylas under Third-party Vendors below for more information.